How do you return products to us?

Goods can be returned for a full refund (including the delivery charge) if they are faulty or if the wrong item has been dispatched. In this event, please contact info@mountainboot.co.uk who will arrange the return.

If the goods have been dispatched as ordered, they can be returned for a refund simply by logging onto our customer returns portal by clicking the link below

Returns Portal

 

All returns must be organised within 60 days of receiving your order. Items must be unused, still have their original packaging and labelling. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)

 

We reserve the right to return any item's that have been returned to us, for a refund, that are not in a re-saleable condition (i.e. they clearly have been worn or used).

Nothing in these conditions affects your statutory rights as a consumer.

We reduce your refund if you have used or damaged a product

If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you

If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

Please note it can take up to 5 days for funds to be processed and show in your bank account, depending on your bank or card issuer.